Operations Manager – Luxury holiday lettings

Cotswolds

£35,000 - £40,000 + benefits

Ref: SM1191

My client, a successful luxury holiday rentals business is looking for an Operations Manager to take a pro-active and leading role in terms of service, culture, development, team image, systems and procedures.

Supporting the Senior Operations Manager, this varied and busy role will see you take the lead on property recruitment, staff management and development, contract management and reporting and managing property standards.

You’ll have gained experience in a similar role and need to possess excellent communication and I.T skills and be impeccably oraganised.

Responsibilities:

  • Staff Management – Conduct employee appraisals, set KPI’s, monitor individual and team performance. Create monthly rota’s and ensure adequate staffing levels to cover normal and peak arrival times.
  • Reporting – Pull required reports from the company CRM to discuss with Senior Management, Team Members & Property Owners. Monitor performance & set forecasts.
  • Database Management – Ensure all internal documents and website listings are kept up to date to include: SOPS, global docs, portal and affiliate listings, online activity schedule and relevant marketing material.
  • Property Recruitment – Liaise with existing, new and potential property owners presenting the company business model.
  • Contract Management – Issue contracts and manage all questioning whilst negotiating best terms.Draw on previous experiences and acquired knowledge to modify and update current contracts in line with business needs.
  • Manage Property Standards – Consistently monitor all property standards and ensure quality and cleanliness is in line with company expectations. Effectively communicate issues and manage accordingly.
  • Pricing, offers and promotions – Work directly with the Business Development Manager to ensure correct pricing is in place across both the website and internal systems. Communicate with the Reservations team.
  • Concierge Management – work directly with the Business Development Manager to improve concierge services and encourage / train the reservations team to upsell products.
  • Website Management - Liaise with marketing to ensure a quality standard of website appearance and perform required website admin duties where required.
  • Complaint Handling – Oversee complaint communications and where necessary, respond on behalf of the reservations team in a timely manner and provide compensation where required.
  • Hold regular meetings with the reservations, housekeeping and maintenance teams to manage smooth operations.

To apply for this job please drop me a line, quoting Ref: SM1191, together with your CV  to:

sarah@sarahmoir.co.uk